Business Challenge​

A luxury hotel chain aimed to enhance the customer journey by implementing a new communication channel, fully integrated with their existing CRM system to provide a 360-degree view of customers. This integration would accelerate service delivery and improve customer satisfaction.

Our Approach​

Using the client’s existing Azure Cloud platform, we selected Kafka on AKS for real-time data streaming to improve data delivery speed. The architecture was designed with microservices to ensure flexibility for future changes, and we optimized existing CI/CD processes, introducing robust monitoring for seamless operation.

Result

• Improved Service Speed: The integration reduced response times by 30%, significantly speeding up customer service and enhancing satisfaction. 
• Scalable Architecture: Microservices and Kafka on AKS enabled a flexible, scalable platform that supports future data-driven projects across the hotel chain’s operations. 
• Optimized Processes: The revamped CI/CD processes and monitoring tools increased deployment efficiency by 25%, enabling faster updates and smoother operations. 
• Foundation for Growth: The platform’s successful deployment set the stage for future data platform projects, ensuring long-term scalability and improved service delivery.